Required skills

analytical sills to use information to ascertain training needs

communication skills to

communicate with customers employer supervisors work associates team members and other contractors

give constructive feedback

organise and give demonstrations

provide clear information

literacy skills to complete and maintain documentation

numeracy skills to cost training

planning and organisational skills to manage training program

Required knowledge

content of learning to be provided

learner characteristics and needs

sources and availability of technical training information

training techniques

demonstration

individual and group activities

instruction

questioning

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

identify training needs required for CPE installation

conduct customer training on a CPE installation including

demonstration

handson experience

feedback on performance

complete training documentation

Context of and specific resources for assessment

Assessment must ensure

training resources

CPE product information

training rooms

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

review of training plans prepared by the candidate

direct observation of the candidate conducting a training program session

oral or written questioning of the candidate on the training process and review

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTEDUA Develop and deliver training associated with new and modified products

ICTEDU5025A Develop and deliver training associated with new and modified products.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Training to be provided may be:

Trainingdetails may include:

Equipment, functions and network facilities may include:

Product literature may include:

Measure may include: